Grievance Redressal

Trust in our dedicated team to handle your grievances with professionalism and care.

Resolve Your Concerns With Ease

We strive to ensure that your experience with us is smooth, professional, and satisfactory. Our team of professional academic editors is dedicated to upholding the highest standards of quality and integrity in all our services. Your satisfaction is our priority, and we are here to listen to your feedback and resolve any issues promptly.

Your Guide to Filing a Grievance

  • Begin by reaching out to us through our contact channels. You can email us at, or use our online contact form provided here (most preferred).
  • When contacting us, please provide detailed information about your grievance, including your name, contact information, Project details , and a clear description of the issue you are facing. The online form collects what is necessary.

Grievance Handling and Escalation Process

  • Upon receiving your grievance, our dedicated Grievance Redressal team will review the information provided in 1 working day and initiate an investigation into the matter. We will work diligently to resolve your grievance in a timely manner.
  • If you feel that your grievance has not been adequately addressed, you may escalate the matter by asking to speak with our Grievance officer at tel:+60327712715. The Grievance Officer will conduct a thorough review of your case and work towards a resolution.
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